Privacy Policy

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This privacy notice explains how Ken Dowling Property Ltd (“we”, “us”, or “our”) collects, uses and protects your personal information when you use our services.

This applies when you:

• Visit our website at www.kendowling.co.uk
• Contact us directly by email, phone or post
• Take part in any of our services, events or marketing activities

If you have any questions after reading this policy, please email us at ken@kendowling.co.uk.

Key Points

• What we collect: We only collect the personal details you choose to give us (such as your name, phone number, email address and postal address).
• Sensitive information: We do not collect or process sensitive personal data (for example, health or financial records).
• Where it comes from: The information comes directly from you – we do not buy or sell data to third parties.
• Why we use it: We use your information to provide and improve our services, stay in touch with you, and comply with legal requirements.
• Who we share it with: We only share data when required by law or when      necessary to deliver our services (for example, trusted service providers).
• How we protect it: We use security measures to protect your data, but no system is 100% secure.
• Your rights: You can request access to, correction of, or deletion of your personal information at any time.

1. Information We Collect

You may provide personal information when you:

• Register interest in our services
• Communicate with us
• Take part in activities or events

This may include:

• Name
• Phone number
• Email address
• Postal address

All details you give us must be accurate and up to date. Please let us know if anything changes.

2. How We Use Your Information

We process your personal information to:

• Manage your enquiries and provide services
• Contact you with updates or feedback requests
• Send you marketing communications (if you have agreed to receive them – you can      unsubscribe at any time)
• Improve our website, services and communications
• Meet legal or regulatory obligations

3. Legal Basis

We only use your information where we have a valid legal reason to do so. This may be:

• Consent – you have given us permission (e.g. to receive marketing)
• Contract – we need to process your data to provide a service you have requested
• Legal obligation – we must comply with the law
• Legitimate interests – for example, improving our services or keeping in touch      with you in a way that does not override your rights

4. Sharing Your Information

We may share your data in limited circumstances, such as:

• If  we are legally required to do so
• With trusted providers who help us deliver our services (e.g. trusted estate agents / buying agents, vendors, purchasers, website hosting, IT support, Lonres, Moveli, solicitors, surveyors, property marketers etc). 
• In the event of a business transfer such as a merger or sale

We do not sell your personal data.

5. Cookies and Tracking

Our website may use cookies and similar tools to improve your browsing experience. You can control or block cookies through your browser settings.

6. Data Retention

We only keep your personal information for as long as it is needed for the purposes described in this policy, or as required by law. When no longer required, we securely delete or anonymise it.

7. Keeping Your Information Safe

We use appropriate security measures to protect your personal information. However, no system can be guaranteed completely secure, so please use our services at your own risk.

8. Children’s Data

We do not knowingly collect information from anyone under 18. If we discover we hold data from a minor, we will delete it.

9. Your Rights

Under UK data protection law, you have the right to:

• Access the information we hold about you
• Request correction or deletion of your information
• Restrict or object to certain types of processing
• Withdraw your consent (where processing is based on consent)
• Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how      we handle your data

To exercise any of these rights, please contact us at ken@kendowling.co.uk.

10. Do Not Track

Our website does not currently respond to “Do Not Track” signals, as no standard has yet been agreed.

11. Updates to This Policy

We may update this policy from time to time to reflect changes in law or how we operate. Please check this page occasionally to stay informed.

12. Contact Us

If you have any questions about this privacy notice, you can contact us at:

Ken Dowling Property Ltd
48 Hucclecote Road
Barnwood
Gloucester
GL3 3RS

Email: ken@kendowling.co.uk

Privacy Policy last reviewed: 1st October 2025